Your privacy, explained clearly.
Calio ("we", "us", "our") respects your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you use our website and mobile application together with related services.
1. Who we are
Controller: VEYWELL
Privacy contact: privacy@veywell.com
Support: support@veywell.com
2. Information we collect
- Account data: email address, optional display name, and optional profile image.
- Wellness data: food logs, calories, macros, goals, weight logs, activity logs, water logs, reminders, and notes.
- Device and usage data: app version, operating system, device details, and basic performance or usage logs.
- Subscription data: entitlement or subscription status. We do not receive full payment card information.
- Analytics: we may use analytics tools such as Firebase Analytics to improve the service.
3. How we use your information
- To provide and operate the service, including account access and sync.
- To personalize your experience with goals, reminders, and wellness guidance.
- To enable AI features such as meal suggestions and insights.
- To manage subscriptions and premium access.
- To improve, secure, and maintain the service.
- To comply with legal obligations and enforce our terms.
4. AI features
Calio may use AI services to generate outputs based on the information you submit. AI outputs may be inaccurate or incomplete and are provided for informational purposes only. Calio does not provide medical advice.
5. Sharing
We may share information with service providers that help us operate the service, such as hosting, authentication, analytics, or subscription management partners, and when required by law or to protect safety.
- Web purchases: web purchases are not available. Subscriptions are purchased in-app through Apple App Store or Google Play.
- Infrastructure providers: we may use cloud services such as Firebase or Google Cloud to store and sync user data.
6. Retention and security
We retain data as long as necessary to provide the service and for legitimate business or legal needs. We use reasonable safeguards, but no system is completely secure.
7. Your rights
You may request access, correction, or deletion by emailing privacy@veywell.com with the subject line Calio Data Deletion Request.
8. Contact
privacy@veywell.com and support@veywell.com