Account Deletion Request

Calio by Veywell

This page explains how to request deletion of your Calio account and associated data. The recommended method is the in-app deletion flow. If you cannot access the app, you can email support.

Primary method (recommended):

Open the Calio app.
Go to Settings → Delete account.
Follow the on-screen confirmation steps to submit your deletion request.

Alternative method (email)

If you cannot access the app, email us at support@veywell.com with the subject “Calio Account Deletion Request.” Include the following information:

Account email address
User ID (if visible in the app)
Confirmation phrase: “I request deletion of my Calio account”

What data is deleted

Account profile (email/UID)
Onboarding answers, goals, and preferences
Weight/height entries
Meal logs, habit logs, and reminder settings

What data may be retained

Transaction/subscription receipts and billing records (if applicable) for compliance and accounting
Security logs for fraud prevention and legal obligations

Backups may retain data for a limited time and are purged within 90 days.

Processing timeframe

Deletion requests are processed within 30 days. Backup data is deleted within 90 days.

Delete specific data without deleting account

Not available.

Contact

Support: support@veywell.com

Legal

Some data may be retained for legal, security, or fraud-prevention purposes and in backups for a limited time.

Read our Privacy Policy and Terms of Service.